Refunds or replacements will be considered only in genuine cases. If an incorrect, damaged, or defective product is delivered, please notify BunchesBaskets.com.sg as soon as possible. To assist us in investigating and resolving the issue promptly, customers or recipients must provide clear photographs of the delivered product within 48 hours of delivery.

Depending on the nature of the complaint, we may offer a replacement, redelivery, store credit, or refund. All requests will be reviewed on a case-by-case basis, and the final decision will remain at the sole discretion of BunchesBaskets.com.sg.

For the fastest resolution, we kindly request that you contact us with the details of your concern. Our customer support team may request additional information, photographs, or documentation to help evaluate the issue.

We appreciate your cooperation in helping us resolve any concerns. Refunds, where approved, will be limited to the value of the affected product(s). If an incorrect product has been delivered, we will either arrange a replacement with the correct item or reimburse any applicable price difference.

No Refunds Will Be Issued Under the Following Circumstances

Fresh flowers, fresh fruits, cakes, handmade sweets, gift baskets, plants, and other perishable products have been delivered to the address provided in the order, but the address, apartment number, doorbell information, or recipient details supplied by the customer were incorrect or incomplete.

Delivery attempts are unsuccessful because the recipient is unavailable, cannot be contacted, or refuses to accept the delivery.

Any issues arise after successful delivery due to improper handling, storage, or misuse of the product by the recipient or any third party.

Order Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accepted before the order has been processed, prepared, or dispatched to our delivery partner.

For approved cancellations, a 7% deduction from the order value may be applied to cover payment processing fees, banking charges, and administrative costs.

Once an order has been processed, prepared, shipped, or handed over to the delivery team, cancellations, modifications, and refunds will no longer be possible.

In exceptional circumstances, BunchesBaskets.com.sg may review cancellation requests on a case-by-case basis. Any refund issued will be at the sole discretion of BunchesBaskets.com.sg.